Refund policy

Return & Refund Policy – shopfloreo.com

1. 14-Day Return Policy

As a customer in the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason, without providing justification.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused and undamaged

  • Include original packaging and tags

  • Be accompanied by a receipt or proof of purchase

2. How to Return

  1. Contact us at info@floreo637.com within 14 days to initiate a return.

  2. We will provide you with a return address and instructions, and a return shipping label if applicable.

  3. Send the item back in its original condition. Items returned without prior contact will not be accepted.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you if the refund is approved.

  • If approved, the refund will be issued to your original payment method within 10 business days.

  • Please contact us if more than 15 business days have passed without receiving your refund.

4. Defective or Incorrect Items

If your item is:

  • Defective

  • Damaged during shipping

  • Incorrectly shipped

Please contact us within 5 days of receiving the item with photos, so we can process a return, refund, or exchange.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Cosmetics or personal care items

  • Perishable goods (such as food, plants, or flowers)

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please email us at info@floreo637.com.